
Nope (well, at least not this time)!
Turns out I have a daily "transaction limit" on the card. Who knew? So, I called the bank... best to speak to them and make sure they knew I wasn't the victim of some scam. As I spoke to them, they wanted to know why I needed the limit increased, and I told them that I'm planning a wedding and trying to make deposits.
As I said this, the lady on the phone is *so* excited for me. "Congratulations!" she says, and puts the limit increase through immediately. "Weddings are so exciting! I hope you have a wonderful day!" I thought it was very sweet, especially since her enthusiasm and sincerity came through, even over the phone.
Inadvertently, I'd played the "wedding" card, and received excellent customer service as a result. Unfair? Perhaps. I mean, if I'd been trying to appeal to her good will to get "one up" over some other customer, like cutting in line or something, I suppose. But I think of all those wedding advice columns, that instruct brides & grooms to make sure the hotel & restaurant staff know that you're on your honeymoon. Sometimes you'll get a perk, sometimes not. I don't think there's any harm in appealing to people's natural sense of good will.
Have you played the wedding card? How did it work out?
Photo from Flickr user !efatima
0 comments:
Post a Comment